Your team never misses an enquiry again.

We don't assume a number. The audit maps your real enquiry volume and where the gaps are: missed calls, after-hours and weekends, cancellations and no-shows. If the gap isn't there, we'll tell you.

98% of enquiries answered within 60 seconds, 24/7. Miss it, and that month is free. "Answered" means the first reply sent to the enquirer. We measure it monthly from our response-time logs, which you can see in your dashboard. If we miss the standard in a month, that month's fee is waived. Outages or delays caused by third-party platforms outside our control, such as Meta (Instagram and WhatsApp), Twilio and carrier networks, are excluded. The guarantee applies to the monthly fee only, not the Build & Launch fee.

Yes, 3 months. If we miss our response standard in 2 or more months during that minimum term, you may cancel immediately with no further monthly fees. The Build & Launch fee is non-refundable in all cases.

A system built for your business: your services, prices and FAQs loaded, your tone of voice matched, every channel connected (phone, WhatsApp, Instagram and your website), test enquiries run and a go-live check before switch-on. It is a one-off fee and is non-refundable.

Onboarding is self-serve in your client portal and takes about 1 to 2 hours. Overnight, we run a QA pass: test enquiries on every channel, each one checked before switch-on. You go live the next morning. Most agencies take 4 to 6 weeks. You're capturing enquiries by tomorrow morning.

Because each industry needs its own build. The system is the same; the integrations, qualifying questions, safeguards and tone are not. A charter enquiry arriving at 3am from another time zone needs different handling from a removals quote request, and the fee reflects the work of building and running it for your business.

Because even a great team can only answer one enquiry at a time, and only while they're in. Book-More covers the moments they can't: evenings, weekends, busy periods and the follow-up that keeps slipping. Your team looks after the customers in front of them, and every new enquiry is answered in seconds and handed to them with the details already gathered.

Compared to a tool, yes. Book-More is a system built into your business and run for you around the clock, with a response standard we guarantee every month. The useful question is how many enquiries you currently lose to a slow reply. The audit will show you.

Yes. We hold no customer records on this website. Any data we process as part of your service is handled under a written data processing agreement, in line with UK GDPR, with security appropriate to the sensitivity of the information.

No. We started in aesthetics and dental, and the system was built for any business where enquiries are high-value and time-sensitive: removals and storage, charter, prestige car hire, wedding and event venues. The underlying system is the same. What changes is the language, the qualifying questions, the safeguards and the tone, all built around your business before you go live.